Support
Need some help?
Account, billing, or ideas — we reply within 24 hours.
Direct Contact
- Account deletion and privacy updates
- General inquiries and feedback
- Quick turnaround response email
Billing & Orders
- Payment verification issues
- One-time purchase questions and refunds
- Provide Order/Receipt IDs for faster help
Common questions
How long do invitation links last?
Free links stay live for 7 days and allow 15 unique opens. Date Lock extends that invitation to 14 days and 30 opens. Once a link expires the page shows an expiry notice rather than the invitation, and any uploaded stickers are deleted.
My recipient says the link does not work
Almost always one of three things: the link expired, it hit its open limit, or the invitation was already answered. Create a fresh link and send that instead — invitations are single-occasion by design so they cannot be forwarded around indefinitely.
I paid but Date Lock has not appeared
Unlock is automatic after the payment provider confirms the purchase, but a webhook can occasionally lag. Wait a few minutes and refresh your dashboard. If Date Lock still has not appeared, email us with the transaction ID from your receipt and we will investigate.
How do I cancel or get a refund?
Date Lock is a one-time purchase, so there is no subscription to cancel. Refunds may be requested within 30 days. See the Refund Policy for eligibility and request instructions.
Can I delete my account and data?
Yes. Email us from the address on the account and we will delete the account, every invitation you created and any uploaded images. Recipient email addresses are removed at the same time. See the Privacy Policy for what we store and why.
Do you see the messages I write?
We do not read invitation content as a matter of course. Messages are stored so the link can render them, and are only ever accessed if you specifically ask us to investigate a problem with your invitation.
What should I include when emailing support?
The email address on your account, the invitation link if it is about a specific invite, and the order ID if it is about billing. That usually lets us resolve it in a single reply instead of three.